Army Direct Ordering System
  Defense Logistics Agency Troop Support - Universal Support Service 3PL

Survey

  Question Answer


Less than 10 days
More than 10 days
I'm not sure
N/A

10 to 15 days
16 to 20 days
21 to 25 days
21 to 25 days
Over 30 days
N/A

Less than 10 days
10 to 15 days
16 to 20 days
21 to 25 days
26 to 30 days
Over 30 days
N/A



Very helpful
Somewhat helpful
Not at all helpful
I have obtained the instructions, but have not read.
I do not know where to obtain the instructions.
N/A

Very easy to use
Somewhat easy to use
Somewhat difficult to use
Very difficult to use
I have not used the website
N/A

All items I needed were available for order.
Most items I needed were available for order.
Some items I needed were available for order.
Almost nothing I needed was available to order.
N/A

Very useful - the product information on the website met my needs.
Somewhat useful - the product information on the website met some of my needs.
Not useful - the info provided was not helpful.
What product information?
N/A

All items ordered were available for immediate delivery.
Most items ordered were available for immediate delivery.
Some items ordered were available for immediate delivery.
None of the items ordered wer available for immediate delivery.
I'm not sure.
N/A

Excellent
Good
Fair
Poor
N/A

Excellent
Good
Fair
Poor
N/A

No, I have never required assistance with ADO.
No, I was unaware of who to call or how to contact them.
Yes, I contacted via phone and the matter was resolved.
Yes, I contacted via e-mail and the matter was resolved.
Yes, I contacted via phone and the matter is still unresolved.
Yes, I contacted via e-mail and the matter is still unresolved.
N/A

Excellent
Good
Fair
Poor
N/A

Yes
No
N/A

No, all orders I have placed have been approved.
Yes, I have orders still waiting to be approved.
Yes, I have orders that were canceled and I was notified.
Yes, I have had orders that were canceled and I was NOT notified.
N/A

Yes
No
N/A

Very satisfied
Partially satisfied
Unsatisfied
N/A